ERP Solutions & CRM Application

- ERP Solutions & CRM Application :

Did you see these words "ERP & CRM" when you browse software companies' web sites !!!! , so what these words mean ???

- ERP Solutions :

ERP is short for enterprise resource planning , a business management system that integrates all facets of the business, including planning, manufacturing, sales, and markting . ERP Soultions are software applications that help business managers to control business activities such as inventory control, order tracking, customer service, finance and human resources

-CRM Applications :

Short for customer relationship management. CRM entails all aspects of interaction a company has with its customer, whether it be sales or service related .Because of revolution of information technologies , the interaction between companies and their customers is done through a web site application or through WAP phones .So that CRM application is a web application that can interact with customers to gain informations about these customers and through these information we can organise it for proper analysis and action. It is needed to keep that information up-to-date, make it accessible to employees, and provide the know-how for employees to convert that data into products better matched to customers' needs.

For examples about ERP solutions and CRM application products in real life, visit this web site :
-http://ajyal.com/en/index.html " ERP solutions "
-http://ajyal.com/en/solutions/non_commercials.html " CRM application "